Customer service center

Warranty

KOLM Thanks for your purchasing!

We value our customers and are committed to providing the highest quality products, the most professional service to ensure customer satisfaction.
If you have any questions about KOLM products, you are welcome to contact KOLM!
Product Advisory - Customer Service Line +886+4+771-7171
Online shopping and Order service - Customer Service Line +886+4+771-7171
Remind you that before registering your product, please register as a member and login to register your product。
Please fill in the form below:
Note: all fields need to be completed

* Product      
* Model
* Date of purchase
* Buyer's name
* Contact phone number
* E-mail
* Contact Address
Note
* Verification code Swap

Warranty period

1. Warranty period: new flaws, warranty time is one year.
2. During the warranty period, if there is any defect or damage to the use of the product (only if the damage is caused by an unauthorized person), the consumer must provide the original purchase certificate or original receipt and the warranty card, contact the original purchase gateway or the department store for testing And assess follow-up service.


If there are any of the following circumstances, are unable to exchange:

1. Unofficial authorized products
2. Lost or not carry proof of purchase
3. Damage caused by natural disaster or force majeure
4. Not in accordance with the operation manual mentioned in the operation of cautions or due to improper use of the fault


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